Engine Service
Be prepared to describe the symptoms and supply a written list of recent problems. Mention all of the following (write them down – it’s easy to forget important details which can help us correctly and quickly locate the problem):
- Unusual sounds
- Unusual odors
- Changes in acceleration
- Changes in engine performance
- Problems in handling, braking, steering and vibrations.
- Warning lights
- Leaks
- Visible signs of vehicle distress such as light or dark smoke (may indicate vehicle is burning oil leaking into the combustion chamber).
- Past normal scheduling of vehicle service and maintenance (example: 3000 mile oil change with Multipoint Vehicle Maintenance Inspection).
Choosing a Repair Shop Checklist
Here are some tips from the nonprofit National Institute for Automotive Service Excellence (ASE) on finding a good repair establishment:
- Start shopping for a repair facility before you need one.
- Ask friends and associates for recommendations; consult local consumer organizations.
- Arrange for alternate transportation in advance so you will not feel forced to choose a shop based solely on location.
- Look for a neat, well-organized facility, with vehicles in the parking lot equal in value to your own and modern equipment in the service bays.
- Look for a courteous staff, with a service writer willing to answer all of your questions.
- Look for policies regarding labor rates, diagnostic fees, guarantees, acceptable methods of payment
Ask if the repair facility specializes or if it usually handles your type of repair work. - Look for signs of professionalism in the customer service area such as civic, community, or customer service awards.
- Look for evidence of qualified technicians: trade school diplomas, certificates of advanced course work, and certification by ASE.
- Reward good service with repeat business and customer loyalty.
Why do I need a tune up?
A proper and routine tune-up allows your engine to work hand in hand with the rest of your car’s power train. This is how optimum car performance is achieved.
A well-tuned engine delivers the best balance of power and fuel economy and produces the lowest level of emissions. Modern engines compensate for worn parts to a degree, giving you the sense that everything is fine with your car. A routine tune-up will restore your car to its normal operating state, and contribute to the overall efficiency of the engine and emissions system.
